RetPix specializes in photo editing and retouching services. Our headquarters is located in Lithuania. RetPix, MB is a private company registered in Lithuania (No. 306112201) with VAT ID LT100015912712.

Our standard office hours are Monday to Saturday, and we operate in three shifts. Our support team is available 24/7, 365 days a year. We are closed on Sundays, but urgent requests or project work can be accommodated on weekends for an additional fee.

Yes, we offer services on weekends with prior notice, which incurs an extra charge. We are also open on international holidays to meet your editing needs.

RetPix offers flexible editing options and plans that are customized to your requirements. You can easily receive your edited images, enjoy various payment options, and benefit from premium quality and client support. For larger projects, dedicated expert designers are available to assist you.

We provide a free trial that allows you to edit one photo from each of our services before you start working with us, helping you assess our quality. We recommend simple edits for the trial.

To request a free trial, fill out the form on our website with the required information and submit it. You will then receive your trial edit based on your selected service.

You can retouch one image from each service for your free trial

Our standard turnaround time is 24 hours. We also offer services with delivery options of 6, 12, or 18 hours for an additional charge. For project-based work, delivery times are specified in the signed agreement.

Yes, we prioritize your needs and can deliver images within 2 to 3 hours or even sooner, depending on complexity and volume. Please note that rush-hour services come with additional charges.

We aim to deliver images within 24 hours, though times may vary based on our workload. Expedited delivery incurs a higher fee, but we strive to meet deadlines for all orders.

We are committed to timely delivery for all orders. However, keep in mind that we are closed on Sundays, so orders placed on Saturday will be delivered on Monday unless arranged otherwise.

Yes, if you're not satisfied with the results, we offer a redo option. For details, please refer to our terms of service.

A redo allows for adjustments to enhance the image based on your original order, free of charge. A correction involves changing instructions or the number of images, treated as a new order, and may incur additional charges.

Creating an account is easy! Simply visit our portal and follow the necessary steps that it shows to access our photo editing services.

After creating your account and logging in, go to your account dashboard and click the “Place Order” button.

If you forget your password, click “Forgot Password” to reset it.

You can transfer large amounts of data securely through our portal. We also provide personal FTP accounts for added convenience.

Yes, we accept various formats, including .jpg, .jpeg, .png, .gif, .tif, .zip, .rar, and .psd. We also accept camera raw formats for an additional fee. Please avoid sending .exe files.

No, you can send as many images as needed through Dropbox, FTP, Google Drive, or our portal.

You can request an FTP account at any time for secure transfers, especially if you have a large volume of images.

Yes, we offer unlimited-space FTP accounts. Just let us know your expected file size.

If you're unsure about which editing plan suits your needs, contact our support team anytime. We’re here 24/7 to help you find the best options for your projects.

We manually assess each image's complexity to calculate pricing. For more details, check the Pricing section in our Terms of Service.

Our prices are competitive and reflect the quality of our services. We provide high-quality editing with instant support and unlimited redo options, making our rates some of the most affordable in the market.

Payment is required after your photo editing is completed. Simply log in to your account, process the payment, and download your images.

We accept payments via PayPal, credit cards, wire transfers (up to $4500), and direct bank transfers.

Yes, regular clients can opt for weekly, quarterly, or monthly payments. For project work, we can establish a scheduled payment plan, but the total must be settled before downloading the final output.

No, payment is required before downloading your images. However, flexible payment arrangements can be made for regular clients and project-based work.

At RetPix, we prioritize the security of your images and only use them for our portfolio with your permission. For more details, please refer to our Privacy Policy.

Absolutely! We can manage your retouching projects and can assemble a dedicated team to work exclusively on your project until completion.

Yes! Our expert designers offer a comprehensive range of photo post-processing services tailored for e-commerce clients. We specialize in editing for platforms like Amazon and eBay.

Yes, we welcome joint ventures and can provide a dedicated team focused solely on your editing needs.

Yes, our services are tailored to meet the quality requirements of Amazon and eBay, and many long-term clients trust us for their e-commerce photo editing.

Yes, we offer Non-Disclosure Agreements (NDAs) and other legal documentation before starting your project to ensure confidentiality.